Like their nonvegan counterparts, vegan shoes vary in quality, and in most cases one gets what one pays for.
But, what to do when someone asks for a brand I refuse to carry due to substandard quality? Should I tell them point-blank how crappy they are (and run the risk of getting sued if the brand finds out), or should I drop gentle hints that they aren’t worth buying?
I tend to lean towards the latter, but unfortunately some people don’t understand subtlety. Which makes it even trickier – logically, anyone who doesn’t pick up on hints (especially the extremely obvious ones) is somewhat more likely to be tricked into wasting their money on something they shouldn’t buy.
To give just a few examples:
A few customers have begged me to carry “Brand T.” shoes because they’re one of the only companies that makes vegan brothel creepers. But, I can’t bring myself to do it. I’ve owned three pairs of their shoes and all of them were beyond crappy. One pair was way too stiff and really hurt. One pair started fraying within two weeks. The third pair – the absolute worst – had a SERIOUS glue problem. During the course of the day, glue would seep up through the insoles, and by the time I got home from work my feet would be a sticky mess. (On a more practical note, they require a relatively high order minimum for a smallish label, and only offer a few vegan styles. What exactly would I do with, say, six cases of creepers when only about 15 people want them?)
We used to carry “Brand D.” shoes, but had one problem after another with the company. I won’t get into the details, but I will say that quality took a MAJOR dive after production moved to a different factory. Quality problems, in addition to shortening the longevity of a shoe, can indicate use of sweatshop labor, which I find morally reprehensible. They insisted the factory wasn’t a sweatshop, but the quality showed no signs of improving.
We spent ONE YEAR trying to get “Brand N.” to return our calls before they bothered to respond. Then, when we got our first shipment, the shoes were cute and all that, but something was off. The insoles really didn’t have enough padding, ankle strap keeper loops were glued instead of sewn (generally, the more glue used in a bag or shoe, the lower the quality – proper shoes and bags are sewn), and the labels indicated they weren’t necessarily manufactured in the country where the company claimed to do all of their production. Hmm. Worst of all, they hurt like hell. I had one pair of their shoes, which started to really hurt after about three hours of wear. I finally had to give them away – even heavily cushioned insoles and heel liners didn’t make the excruciating pain go away. They were the second-most-painful shoes I’ve ever owned in my entire life.
Complete honesty, or subtle hints? It’s quite a conundrum.